I've had an Amazon.com Visa card for a number of years now. I was recently invited to "upgrade" my card to one that gives more reward points for certain shopping categories. They also said that I would not have to change my account number, which is convenient since I have some automated billing going to that card. I said, great, sign me up!
So today I got my card, except it wasn't my card. The bank screwed up; they sent the right letter to the right person with the wrong card attached. Of course this means that someone else probably got my card! These days, you just never know, so I immediately called customer service and was connected to the security department. After verifying my information they said the only thing they could do was to close my current account and open a new one with the new card number, and transfer everything over. Great. Of course since this is my most-used card, now I have to use another card while I wait for the new card to arrive, and I can't transfer the automatic payments that get made on this card until I have my new card. Plus, since I haven't been receiving paper statements for a year, now I can't even access my online statements from the old account and have to have customer service send me copies of those. What a pain in the ass! I have a feeling that I will be making several more calls to customer service as well to have them fix this problem. All because they sent me the wrong card.
